Privacy Policy
Last updated: June 2026
Your privacy is fundamental to how Tibeb operates. As a digital healthcare marketplace handling sensitive medical and prescription data, we adhere to strict data protection practices. This policy describes how we collect, use, and protect your information.
Information We Collect
Personal Information
- Full name, email address, and phone number
- Delivery address and location data
- Account login credentials (securely hashed)
Medical Information
- Prescription uploads and medication history
- Health-related inquiries submitted through our platform
- Telehealth consultation records (when applicable)
Usage Information
- Order history and browsing activity on the platform
- Device and browser information for analytics and security
- Communication preferences
How We Use Your Information
We use your information solely for the following purposes:
- Processing and fulfilling medication orders
- Verifying prescription validity with partner pharmacies
- Communicating order status, delivery updates, and support responses
- Improving our platform and user experience
- Complying with legal and regulatory obligations
Data Sharing
We share your information only with the specific partner pharmacy dispensing your order and with regulatory authorities when required by law. We do not sell, rent, or trade your personal or medical information to third parties for marketing purposes.
Data Security
We implement industry-standard encryption and security measures to protect your data. Prescription and medical data are stored with additional encryption layers. All payment transactions are processed through secure, PCI-compliant gateways.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with services. Medical records, including prescription data, are retained in accordance with Ethiopian healthcare regulatory requirements. You may request deletion of your data by contacting our support team.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to regulatory retention periods)
- Withdraw consent for optional data processing
- Request a copy of your data in a portable format
Contact
For privacy-related inquiries, please contact us at support@tibeb.et.